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them cooperate & collaborate

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Business Process Outsourcing Training

Business Process Outsourcing (BPO) is one of the fastest growing industries.

The course is designed to enhance employment readiness for grads/undergrads aspiring to begin their career in BPO.

Course Outline

1. Overview of Industry

o Types of BPOs

o Scope and Opportunities

o Career Paths

2. Communication Skills

 o English Proficiency

o Voice and Accent

o Language Neutralization

o Listening Skills

3. Soft Skills

o Customer Handling

o Phone Etiquettes

o Customer Psychology

4. Tele-Marketing Skills

o Suspecting / Prospecting

o Lead Qualification

o Follow-up and reporting

5. Personality Development

o Hygiene & Grooming

o Business Etiquettes

6. Assessments and Certification

o Hands-on Call Centre Skill Development

o Mock Sessions

o Interview Preparation 

  

Charges: Rs 14500/- Each service mentioned above

  • Date:

    03 Dec, 2018 - 06 Dec, 2018

  • Time:

    10 : 00 AM

  • Location:

    Malad, Santacruz, Vashi, , - Mumbai , Maharashtra , India

  • Training Type:

    offline

  • Contact Person:

    Admin

  • Phone:

    -

  • Email:

    admin@qween.in

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