Business Process Outsourcing (BPO) is one of the fastest growing industries.
The course is designed to enhance employment readiness for grads/undergrads aspiring to begin their career in BPO.
Course Outline
1. Overview of Industry
o Types of BPOs
o Scope and Opportunities
o Career Paths
2. Communication Skills
o English Proficiency
o Voice and Accent
o Language Neutralization
o Listening Skills
3. Soft Skills
o Customer Handling
o Phone Etiquettes
o Customer Psychology
4. Tele-Marketing Skills
o Suspecting / Prospecting
o Lead Qualification
o Follow-up and reporting
5. Personality Development
o Hygiene & Grooming
o Business Etiquettes
6. Assessments and Certification
o Hands-on Call Centre Skill Development
o Mock Sessions
o Interview Preparation
Charges: Rs 14500/- Each service mentioned above
03 Dec, 2018 - 06 Dec, 2018
10 : 00 AM
Malad, Santacruz, Vashi, , - Mumbai , Maharashtra , India
offline
Admin
-
admin@qween.in
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