Phone Banking Officer :Customer Service(Inbound), Andheri, Mumbai | Qween

Phone Banking Officer :Customer Service(Inbound), Andheri, Mumbai

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Key Responsibilities:

Answer inbound calls and assist customers with their Queries/Request/Complains.
Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits.
Maintain and adhere to compliance guidelines
Capture problem indicators, highlight and suggest improvement
Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
Maintain adequate knowledge levels on products, processes and systems used
Ensure sales target are met

Role Proficiencies:

Experience-0 to 5 yrs
Max Age -32 yrs
Work Timings: Open to work in shifts male 24*7 / rotational offs (For Female shift window will be 6:30 am to 8:30 pm (Any 9 hours)
Languages Required: Excellent English + Hindi (compulsory)
Academics needs to be first class in 10th,12th and Graduation.
Candidates need to be residing (Dadar to Mira - Bhayandar) (Ghatkopar to Varsova)
Candidates need to be proficient in language capabilities and need to clear the written aptitude exam scoring 40 out of 50
Education: Graduates (Any stream)

Experience:
0 - 6 Years
Salary:
3 LPA LPA - 5.5 LPA
Diversity Candidate:
No
Location:
Andheri East
Address:
NA
Primary Skills:
Phone Banking, Inbound Voice, Customer Service
Secondary Skills:
Cross Selling, Upselling, Banking Services
Industry:
Banking/Mortgage
Job Type:
Full time
Degree:
Any Graduate

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