Client Service & Catalogue Operations Executive : Bangalore

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Key Responsibilities:

As a member of the Client and Catalogue team, you will play a key role in supporting clients and suppliers while working closely with the Global Rewards Technology, Account Managers and Operations teams to manage daily tasks efficiently.
Monitor daily order processing for both clients and suppliers, perform validation checks, and update order statuses in the system.
Maintain clear communication, take ownership of assigned tasks and ensure fulfillment of orders within clientsâ€™ specified SLAs.
Responding to assigned clients and / their customers order tickets via ticketing tool, and emails from both clients and suppliers.
Support and manage catalogue creation, ensuring that parameters such as item name, description, images, price calculations etc. are aligned with company standards

Role Proficiencies:

Requirements: ï€ Graduate or higher qualification.
Minimum 2 years of experience in Operations, Client Servicing , Vendor handling
Strong interpersonal and communication skills, with the ability to work independently and a great team player
Proven ability to ensure compliance with clients SLAs for order fulfillment, preventing escalations
Proficiency in Microsoft Office with strong Excel skills.
Highly motivated, detail-oriented and proactive problem solver with a strong sense of initiative.
The candidate will be working in hybrid mode 3-day work from office 2-day work home in a week.

Experience:
2 - 5 Years
Salary:
5L LPA - 7L LPA
Diversity Candidate:
No
Location:
JP Nagar, Bangalore
Address:
JP Nagar, Bangalore
Primary Skills:
Operations, Client Servicing, Vendor Management, catalogue operation, order processing, Service Level Agreements (SLA) , Advance Excel, Excellent communication , SLAs for order fulfillment,
Secondary Skills:
Strong Interpersonal Skills, escalations, Proficiency in Microsoft Office
Industry:
Financial Services
Job Type:
Full time
Degree:
Any Graduate / Post Graduate