Senior Executive Customer Service : Chennai

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Key Responsibilities:

Client handling skills(through email & calls),report generation,understanding of Banking/loyalty program
To ensure the Orders are fulfilled within the agreed TAT of the client.
To ensure sharing of Daily/Weekly/Fortnightly/Monthly Reports in the agreed frequency in an accurate manner.
To ensure queries are responded and resolved within the agreed timeframe, âˆ’ Coordination with Client and Internal SPOCs for timely fulfillment of orders and query closure.
Coordination with Call center team and ensure timely closure of complaints.
Coordination with the customer over the phone whenever required for complaint closure.
Effective Usage of CRM â€“ Respond all the queries from CRM. Create new tickets for Offline queries. Track the query till resolution and update the client/customer.
To highlight escalation to the right person at the right time for timely closure.
To ensure RTO/CNS orders are cured within the agreed Client TAT, Timely completion of Masking/Unmasking, Timely SKU price changes to be implemented to avoid revenue loss.
To create and maintain standard templates for Query Response and ensure the Quality of response.
To ensure accurate maintenance of Manual trackers for Queries, Incidents and Masking- Unmasking.
Willingness to learn New Client/Internal processes.

Role Proficiencies:

Experience:
2 - 5 Years
Salary:
4L - 5L
Diversity Candidate:
No
Location:
Little Mount,
Address:
Guindy, Chennai
Primary Skills:
Customer Service, Client Handling, Relationship Manager, Client Relationship ,Excellent Communication In English Customer Handling Hindi Language Expert ,Query Resolution Order Fulfillment, Advance Excel, Report Management,
Secondary Skills:
Excellent communication, English, Hindi, Tamil
Industry:
Retail & E-commerce
Job Type:
Full time
Degree:
Any Graduate / Post Graduate