Customer Service specialist: Voice Process: Reputed Bank

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Key Responsibilities:

Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time,
Delivering service with requisite courtesy and accuracy
Demonstrating complete onus to customersï¿½ queries / problems
Adhering to product and process requirements with nil errors
Escalating customer issues to the right internal stakeholders
Ensuring process efficiency and effectiveness
Complying to service and sales guidelines
Achieving Call Quality targets and other key performance indicators
Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc

Role Proficiencies:

Graduate or Post graduate from a recognized institution
2- 5 years of relevant experience
Excellent written and oral communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic environment, Good comprehension skills, Team player with a positive attitude
Knowledge about the Banking industry will be an added advantage

Experience:
2 - 6 Years
Salary:
2 LPA - 4.5 LPA
Diversity Candidate:
No
Location:
Noida, Sector 128
Address:
Noida
Primary Skills:
Cross selling, Customer Service, Voice process, Inbound, outbound, Negotiation, product knowledge
Secondary Skills:
Customer Representative
Industry:
Banking/Mortgage
Job Type:
Full time
Degree:
Graduate