Customer Service Representative

Apply Now Refer Candidate

Key Responsibilities:

Take chat messages per day from customers who have questions about their health benefits. Support secure email inquiries. Use personality and our tools to help customers through the health care benefits available to them. Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associate must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the â€œdos and donâ€™tsï
Required Qualifications: Any graduate. Overall 0 to 18 Months of experience. 6+ months of Medicare Advantage (MA) experience

Role Proficiencies:

Preferred Qualifications: Customer Service Experience. Sales or account management experience. Knowledge with Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design). Knowledge with social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
Soft Skills: General knowledge of computers and business operations. Proven ability to communicate articulately and credibly. Solid keyboard skills and experience using helpdesk, ordering or CRM software. Demonstrated ability to achieve service goals. Success in highly automated environment. Dynamic and engaging written communication style. Excellent interpersonal and business communications skills - verbal and written, Demonstrated self-motivation

Experience:
0 - 2 Years
Salary:
2 LPA - 3.5 LPA
Diversity Candidate:
Yes
Location:
Delhi NCR, Bangalore, Chennai, Hyderabad. Pune.
Address:
Delhi NCR, Bangalore, Chennai, Hyderabad. Pune.
Primary Skills:
Medicare Advantage, Customer Service, Communication, Technical Skills ( Associate Workspace, automation tools), Sales or Account Management, Knowledge of Health Care/Insurance,
Secondary Skills:
Problem-Solving, Adaptability, Time Management, Keyboard Skills (30-35 words per minute), Health Insurance, Medical Terminology, CRM Software
Industry:
Health/Fitness
Job Type:
Full time
Degree:
Any graduate