Collection Manager

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Key Responsibilities:
  • Coordinate for zone/location based Restriction of flows of delinquent accounts to higher Days Past Due (as per allocated bucket b/w 30 DPD to write off) by efficient Bucket closing and recovery from written off accounts; monitor and control NPA under budget; Supervise agencies as per Policy & compliance protocols along with staff hiring, induction training, review of performance targets and agency billing; execute process improvement initiatives & ensure adherence to Policy protocols fo
  • Ensuring minimal flows from front end (b/w 30 DPD to write off) . Coordinate for restriction of Flows of delinquent accounts to higher Days Past Due by efficient BKT closing through 2 external vendors . Effectively monitor and review delinquent accounts . Control the bucket inventories and achieve month on month targets . Control NPA losses by driving agencies collections and achieve NPA targets . Conduct Recovery from written off accounts . Maintain the bucket collection tracker and daily coll
  • Control capacity planning by timely hiring of tele-callers and FOS in line with the portfolio to drive bucket efficiencies . Set up of weekly & monthly targets for the agency for achieving performance targets . Ensure weekly targets and DRR (Daily run rate) are rolled out to agencies and required tele-calling and field coverage to achieve the same. . Implement daily performance review mechanism of field staff and supervisor to ensure account level concentration . Design and implement inducti
  • Ensure adherence of code of conduct standards at the agency . Make certain of controls for data security at the agency . Guarantee vendor audits are satisfactory . Comply to existing process controls
Role Proficiencies:
  • Minimum Qualification required: Graduate/Postgraduate (Any stream)
  • Minimum 8 years of experience; Banking/NBFC preferable
  • Communication Skills
  • Negotiation Skills
  • Knowledge of MS Office
  • Team Management Skills
  • Experience:

    5 - 9 Years

  • Salary:

    10 LPA - 12 LPA

  • Diversity Candidate:

    No

  • Location:

    .

  • Address:

    ..

  • Primary Skills:

    Agency Collections, Collection management , Team management , Data analysis ,

  • Secondary Skills:

    Ms Office , Excel , Communication skills,

  • Industry:

    BFSI Fintech & Financial Services

  • Job Type:

    Full time

  • Degree:

    Graduate

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