Phone Banking Officer: Reputed Bank | Qween

Phone Banking Officer: Reputed Bank

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Key Responsibilities:

Resolve customer queries with accuracy and courtesy
Ensure seamless service while adhering to process and compliance standards
Handle customer complaints with efficiency, ensuring first-time resolution
Maintain high call quality and adhere to handling time metrics
Cross-sell and upsell banking products such as:
Handle incoming calls with expertise and resolve issues promptly
Provide exceptional service through inbound voice processing

Role Proficiencies:

Experience in voice-based customer service
Excellent communication skills in English
Proficient in banking platforms
Sales-driven with strong lead conversion capabilities
High team spirit and a customer-first approach
Self-motivated, resilient, and performance-oriented
Inbound contact centre (80â€“100 calls/day) role
Focused on customer service, query resolution, and cross-sell/up-sell of banking products. 50% Sales and 50% Customer Service.
Language Skills: Fluency in English and local language.
Sales Orientation: Prior experience in cross-selling or up-selling financial products.
Credit score of 700 is required.

Experience:
2 - 5 Years
Salary:
2.5 LPA - 4.5 LPA
Diversity Candidate:
No
Location:
Noida
Address:
Noida
Primary Skills:
Customer service, Technical proficiency, Sales and product knowledge, Problem-solving
Secondary Skills:
Time management
Industry:
Banking/Mortgage
Job Type:
Full time
Degree:
Graduate or Postgraduate from a recognized institution

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