Phone Banking Officer: Customer Service & Cross Sales

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Key Responsibilities:

Customer Service & Support: Resolve customer queries, complaints, and issues related to banking and financial products over the phone.
Information Provision: Provide accurate and relevant information to customers about the bank's products, services, and account details.
Sales & Cross-selling: Identify and pursue opportunities to sell or promote additional banking products and services to existing customers.
Relationship Building: Build strong relationships with customers by understanding their needs and offering personalized solutions.
Resolve customer queries with accuracy and courtesy
Ensure seamless service while adhering to process and compliance standards
Handle customer complaints with efficiency, ensuring first-time resolution
Maintain high call quality and adhere to handling time metrics
Cross-sell and upsell banking products

Role Proficiencies:

Experience:
0 - 5 Years
Salary:
3 LPA - 5 LPA
Diversity Candidate:
No
Location:
Perungudi, Chennai
Address:
Chennai
Primary Skills:
Customer Service, Technical Proficiency, Problem-Solving, Banking Knowledge, Sales & Upselling
Secondary Skills:
Time Management
Industry:
Banking/Mortgage
Job Type:
Full time
Degree:
Bachelors, Post Graduate