Inbound Voice Team Lead ( Phone Banking) Noida | Qween

Inbound Voice Team Lead ( Phone Banking) Noida

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Key Responsibilities:

Managing a team of 15-20 inbound Client Service Executives and 1 Client Service Coach
Ensuring total customer satisfaction on every interaction handled by the team and curb escalations, Managing key performance indicators for the team like average handling time, adherence, client experience metrics, sales, quality, digital migration, etc.
Ensuring process efficiency by achieving nil defects and quality targets for the team, Motivating and developing team members to meet & exceed unit targets on service, sales, and client experience parameters,
Managing the development of team members
Interviewing client service executives and effectively onboarding them
Managing administrative and system activities for the team

Role Proficiencies:

Graduate or Post graduate from a recognized institution
5-8 years of relevant experience
Location - Noida, Uttar Pradesh

Experience:
5 - 10 Years
Salary:
6 LPA LPA - 12 LPA
Diversity Candidate:
Yes
Location:
Noida
Address:
NA
Primary Skills:
Team Handling, Phone Banking, Inbound Voice Process
Secondary Skills:
KPI Monitoring, Performance Management, Team Management
Industry:
Banking/Mortgage
Job Type:
Full time
Degree:
Any Graduate

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