Finacle L2 Support Engineer

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Key Responsibilities:

Provide L2 support for Finacle CBS modules (CASA, Loans, Deposits/TD, Trade Finance, Treasury, CRM, Charges and Interest, GL) as applicable.
Monitor, analyze and resolve incidents and service requests escalated from L1 within defined SLAs.
Perform root cause analysis (RCA) for recurring and high-severity incidents, and drive permanent fixes via problem management.
Monitor and support Beginning-of-Day (BOD) and End-of-Day (EOD) batch processes, including failure analysis and restarts.
Support interfaces and integrations (ATM/switch, UPI/IMPS/NEFT/RTGS, internet and mobile banking, payment gateways, CRM, reporting and regulatory systems).
Run SQL queries and scripts for data analysis, reconciliation, data corrections (with approvals) and report generation.
Perform Finacle configuration and master data changes, user/role maintenance, and parameter set-ups as per change requests.
Coordinate with L3 / Infosys product support for defect fixes, patches and version upgrades.
Support UAT, regression testing and production deployment activities for patches and releases.
Follow ITIL processes for incident, problem, change and release management; maintain accurate ticket documentation in ITSM tools (ServiceNow, Remedy, Jira, etc.).
Prepare knowledge articles, SOPs, runbooks and periodic MIS/SLA reports.
Support internal/external audits, regulatory requirements and DR drills.
Participate in on-call / rotational shift support, including weekends and bank holidays.

Role Proficiencies:

Hands-on experience with Finacle Core Banking (version 10.x / 11.x or later) in a support environment.
Strong knowledge of Finacle architecture, menus and functional workflows, and of the Finacle scripting/customization layer.
Proficiency in Oracle SQL and PL/SQL (queries, joins, procedures, performance basics)
Working knowledge of Unix/Linux commands and shell scripting.
Understanding of batch scheduling and job monitoring
Familiarity with application/web servers (WebLogic, JBoss or similar).
Experience with ITSM tools and ITIL practices.
Good understanding of retail and corporate banking operations and the core banking lifecycle.
Knowledge of payment systems and regulatory/compliance reporting.

Experience:
5 - 8 Years
Salary:
13 LPA - 15 LPA
Diversity Candidate:
No
Location:
Beed
Address:
Beed
Primary Skills:
Finacle CBS, Finacle L2 support, Oracle SQL/ PLSQL, Unix/Linux, ITIL / ITSM, BOD / EOD Batch Support
Industry:
Information Technology
Job Type:
Full time
Degree:
Bsc, Msc, B.tech, Mtech, BCA, MCA