Team Lead US mortgage (Women onÂ Break)

Apply Now Refer Candidate

Key Responsibilities:

Objectives The Team Manager will be required to lead large teams independently, which will be in the range of about 60 members and ensures all operational duties are carried out in accordance with scheduled rosters and documented policies, and the SLAs set by the client are met.
The Team Manager is expected to actively lead and motivate the team for whom he / she is the primary point of contact.
The Team Manager is expected to be close to the team and be aware of issues, including potential issues, within the team and appropriately resolve / escalate the same.
The Team Manager should be aware of the strengths and weaknesses of his / her team members and provide them with appropriate guidance and direction.
The Team Manager is expected to actively promote the company ethos, and create and maintain an environment which encourages retention.
The Team Manager is expected to identify and implement feasible solutions to issues which could lead to attrition.
Leads a team of 60 associates and motivates them to achieve the team, project and clientâ€™ SLA. Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters.
Uses quality tools to ensure that there is maximum efficiency & productivity
Manages team responsibilities and allocates work to the Team Leaders/SMEs as appropriate.
Develop and maintain superior customer connect
Appraises the teams on their performance and provides regular feedback.
Manages the performance appraisal process / rating .
Interacts with support team to manage HR, Risk and other admin activities
Follow the governance mechanism established with the client
Keep track of all customer feedback/ process issues. Drive actions towards delivery excellence
Resource Planning, Recruitment and Work Allocation
Ensure that all committed deliverables and services are rendered on schedule and at the defined quality levels
Interview and hire new associates as needed to support the growth of the business
Prepare and send operational reports and information to management and stakeholders
Ensure Compliance and controllership
Supervise associates by monitoring volumes and patterns and schedule adherence.
Maintain up to date knowledge of government regulations and real estate laws

Role Proficiencies:

Graduate with excellent communications skills (oral & written)
Total 5-8 years of experience with a minimum of 4 years of supervisory experience
Strong management/people skills
US Mortgage Experience Required
Strong organizational, planning, and analytical skills
Good mathematical and statistical skills for analysis of data and generation of reports

Experience:
5 - 8 Years
Salary:
5 LPA - 8 LPA
Diversity Candidate:
Yes
Location:
Hyderabad
Address:
Hyderabad
Primary Skills:
US mortgage, team lead, time management
Industry:
Information Technology
Job Type:
Full time
Degree:
Any graduate