Team Lead Production Support

Experience - 15+ years

Location - Mumbai

CTC - upto 9 LPA

About the Role : Production Support for Payment and related applications.

  • To provide IT Support to PAN India Branches, CO, Head-Office and external Corporates clients.
  • To Release and Patch Management for Payment System. 
  •  To Maintain the Business continuity plan by following DR Drill calendar of all applications. 
  •  To co-ordinate with various stakeholders to resolve Production issues.
  •  Tracking of all activities / tickets under Arcos & Unidesk application for entire team.

Key Responsibilities

  • Maintaining 99.99% uptime of all assigned application and complete all Audit with zero deviation.
  • Implementation of new Function / Regulatory / Upgrade changes onto the application to improve the performance, scalability, functions of related Domain.
  •  Interface with Business Teams, Ops, Corporate Clients and gain understanding of their issues through meetings and discussions.
  •  Co-ordinate with different internal IT teams for bug fixing/services related issues.


Experience : 15+ years in Banks Payment Domain

Bachelor’s degree (BE, BTech)

Role Proficiencies:

  1. Domain skills in Corporate Banking – Cash Management,
  2. Technical skills : Java, UNIX / Windows server, WAS / Weblogic application server, ORACLE SQL
  3. Strong communication skills
  4. Vendor management and other stakeholder management skills
  5. Awareness of various initiatives in the Banking industry regarding automation, digital transformation, compliance / regulations, security issues etc.
  6. Should have ITIL Knowledge and implementation of same.
  • Degree:

    BE, B.Tech

  • Job Type:

    Full time

  • Salary:

    700000 - 900000 P.A.

  • Location:

    Mumbai, Maharashtra

  • Industry:

    BFSI Fintech & Financial Services

  • Primary Skills:

    production support

  • Secoandry Skills:

    Java, UNIX / Windows server, WAS / Weblogic application server, ORACLE SQL, Corporate Banking, Cash Management, digital transformation, ITIL

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