Salesforce Cloud first

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Key Responsibilities:

Acquire and maintain current knowledge of relevant product features in order to provide accurate solutions to customers
A fair understanding of Salesforce Configuration ,debugging and writing Apex Code Advance debugging skills and ability to read through the debug logs and grasp the technical flow
fair understanding of LWC and Aura components Understand the integration capabilities such as APIs, middleware, etc
Always adhering to best practices Eagerness to enhance functional knowledge
Ability to decide low code vs pro code based on the requirements
Hands-on Experience in Salesforce Automation Tools Provide immediate response to all issues and continue to follow-up with client contact
until cases are ultimately resolved Escalate urgent requests or those that require a more in-depth knowledge and understanding to the attention of Tier II Provide on-call
support for urgent and complex customer inquiries Perform routine system maintenance and patch upgrades

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