Relationship Manager (Branch Banking)

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Key Responsibilities:

Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements
Ensure swift disbursal of business loans based on needs assessment of potential and existing clients
Ensure account activation and subsequent maintaining the health of accounts
Focusing on overall CASA growth for Rural Banking business
Ensure superior customer service to capture larger wallet share of population and drive volume of business across the catchment area
Ensure timely resolution of customer queries and issues
Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship

Role Proficiencies:

Monitor high collections efficiency through discipline and drive
Conduct field audits and customer verifications to ensure high quality of accounts
Gather latest Market intelligence and track and benchmark against best practices in competitor banks
Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
Recommend process changes in order to improve service efficiency and quality across the branch network
Manage a team of field officers, taking responsibility of their development and attrition
Develop and implement livelihood advancement and community development initiatives