Physically Disabled Customer Service Role for Chat /Domestic/International WFH and WFO

Apply Now Refer Candidate

Key Responsibilities:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer â€¢ Good typing skills

Role Proficiencies:

Minimum qualification is 10 + 2. Any graduate
Shifts: Rotational
Benefits: NSA, OT, Sodexo Meal Card. if opting work from office travel allowance will be given .

Experience:
1 - 10 Years
Salary:
2.35L LPA - 3.56L LPA
Diversity Candidate:
No
Location:
Panchkula
Address:
Haryana
Primary Skills:
Customer Service, Chat , Domestic , International, Call handling, Query resolution , Inbound Calls,, Customer Relationship, Problem Solving
Secondary Skills:
Excellent communication, Adaptability, flexibility,Time management
Industry:
BPO/BPM
Job Type:
Full time
Degree:
Undergraduate or Graduate

Check All Blogs

The start of a new year naturally brings fresh energy and new possibilities. January is not abo ...

In today's global workplace, diversity is no longer a box to tick. It is a business advanta ...

In today's evolving workplace, diversity and inclusion are no longer just buzzwords, they a ...

India's job market is evolving and diversity and inclusion jobs are no longer optional. Wit ...