Phone Banking Officer role Mumbai Palava

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Key Responsibilities:

Key Responsibilities:
Be the best for our customers by - Displaying complete onus to customersâ€™ queries / problems
Delivering service with requisite courtesy and accuracy
Adhering to product and process requirements, with nil errors
Escalating customer issues to the right internal stakeholders
Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
Ensure process efficiency and effectiveness by - Complying to service and sales guidelines
Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time
â€¢ Cross-sell / upsell set products like - Loans and mortgages - Priority / elite accounts

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:
Proficiency in systems related to Banking transactions and services.
Good communication skills in both English and local language.
Excellent lead generation and conversion skill.
Ability to handle pressure and meet deadlines.
Ability to successfully work as a part of a team.
High sales orientation to meet the sales targets consistently.
Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.

Experience:
2 - 5 Years
Salary:
3L LPA - 4.2L LPA
Diversity Candidate:
Yes
Location:
Mumbai (Palava)
Address:
Kalyan Shilphata Road
Primary Skills:
Banking Process, Tele sale , Telemarketing, Outbound, Inbound , Call handing , Customer Support , Query Handling
Secondary Skills:
Upselling , Crossselling,
Industry:
BPO/BPM
Job Type:
Full time
Degree:
Any Graduate / Post Graduate