IT Support Engineer

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Key Responsibilities:
  • Provides hardware and software support within the agency
  • Maintains a hardware inventory of all equipment with asset tags assigned to WK employees, freelancers, and residents
  • Responsible for identifying and assisting with upgrading hardware that is considered end of life
  • Creates and maintains relationships with software/hardware vendors and resellers
  • Stays current with and makes recommendations of
  • Supports server products related to the design and/or production functions within the agency including but not limited to Adobe Creative Suite applications, Xinet Prepress software, Jamf, Google Workspace, Filemaker Pro, Maxon, etc.
  • Ensures all server data is backed up daily and archived. Also responsible for offsite data storage
  • Creates scripts/applications for automation and faster deployment (shell scripting / javascript)
  • Plans and implements software upgrades and OS releases within the agency after testing internally
  • Supports, calibrates, and maintains production printers/copiers within the agency. Orders consumables for the color printers and maintains printer inventory. Responsible for equipment repairs when necessary
  • Responsible for resolving level 1 and 2 tickets within the established SLA
  • Create documentation on ticket resolution to add to the IT knowledge base
  • Manages Crashplan synchronizations with employee laptops to ensure that cloud based data backups are occurring
  • Responsible for equipment moves
  • Helps dispose of end-of-life equipment, gather and coordinate pickup, notify finance of assets removed
  • Provide application training for end users
  • Submits budget forecasts to IT Manager for inclusion in annual IT budget
  • Coordinates requested training on Apple-related products for all Mac users
  • Manages, maintains, and distribute policies, scripts, and configurations within the JAMF environment
  • Organizes and helps maintain font-related software and purchases for the agency, adhering to the font usage and licensing guidelines
  • Maintains Extensis Universal type Server and Universal Type Client for font management
  • Responsible to plan and implement strategic goals in relation to Apple software, hardware, and desktop publishing-related activities
  • Set up, supports, and administers all Macintosh servers hardware and software
  • Creates documentation and or training videos for employees
  • Assists with IT onboarding of new hires, temps, and residents
Role Proficiencies:
  • Bachelor’s degree in Computer Science preferred
  • Advertising or Creative industry experience preferred
  • 4-5 years experience supporting Adobe Creative Suite applications
  • 4-5 years experience maintaining and supporting Apple hardware and software
  • JAMF certification preferred
  • Experience in the printing field or web development is preferred
  • Experience with scripting a plus
  • Ability to work under pressure in a creative environment
  • Excellent customer service skills,
  • Ability to manage and prioritize a variety of projects concurrently
  • Ability to interact with internal and external clients at a variety of levels and across functions
  • A proven track record of gaining trust and respect by consistently demonstrating sound critical thinking skills and maintaining composure in stressful situations
  • Exceptional written and verbal communication skills with the ability to communicate with all levels of employees
  • Highly organized with a keen sense of attention to detail
  • Exceptional initiative, attention to detail and follow through skills
  • Flexibility to respond to needs outside of normal working hours in a timely manner
  • Exceptional presentation skills for IT Onboarding for New Hires/Freelancers
  • Able to handle confidential information with discretion
  • Experience:

    4 - 8 Years

  • Salary:

    5 LPA - 7 LPA

  • Diversity Candidate:

    No

  • Location:

    Prabhadevi, Mumbai

  • Address:

    .

  • Primary Skills:

    Hardware support, Software support, Macintosh, Adobe Creative Suite applications, Windows computers, JAMF

  • Secondary Skills:

    Printers, Creative Servers, copiers ,Universal Type Server, Okta, Desktop Central

  • Industry:

    Advertising

  • Job Type:

    Full time

  • Degree:

    Btech, MTech, B.Sc., MSc, BCA, MCA

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