Inbound Phone Banking Officer : Palava/ Vile Parle , Mumbai

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Key Responsibilities:

Displaying complete onus to customersâ€™ queries / problems
Delivering service with requisite courtesy and accuracy
Adhering to product and process requirements, with nil errors
Escalating customer issues to the right internal stakeholders
Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores

Role Proficiencies:

Complying to service and sales guidelines
- Achieving Call Quality targets
Cross-sell / upsell set products like (Loans and mortgages, Priority / elite accounts)

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