Executive Housekeeper: 5 Star Hotel

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Key Responsibilities:

Conducts regular manager and departmental staff meetings to ensure an effective two-way communication process is followed.
Co-ordinates with Director of Engineering and Director of Rooms/Front Office Manager to periodically review the guest floors and upholstery condition to check its quality and if a replacement is required.
Inspects all Guest Floor areas regularly to note and immediately rectify operational flaws if any.
Ensures the upkeep, cleanliness and appearance of the hotel is maintained at all time according to the brand standards.
Plans and reviews the pest control functions, horticulture activities and laundry function in the hotel and review the performance of outsourced vendors
Reviews guest feedback on TrustYou (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken.
Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
Reviews arrival list every day and ensures that the team understands the guest preferences of repeat guests, VIPs, Inner-circle and Chambers Members are communicated and delivered by the concerned departments.
Maintains regular contacts with corporate and individual guests, and builds strong relationships with them.
Address the customer complaint stratification periodically to identify areas of improvement and implement changes in product or processes.

Role Proficiencies:

Diploma/Graduate in any discipline and advanced knowledge in educational programs like hospitality management, Housekeeping Management
8 - 10 years Experience
Immediate joiner

Experience:
8 - 10 Years
Salary:
15 LPA - 18 LPA
Diversity Candidate:
Yes
Location:
Goa
Address:
Goa
Primary Skills:
Staff Management, Delegation and Supervision, Conflict Resolution,Time Management, Attention to Detail, Inventory Management, managing staff
Secondary Skills:
maintaining cleanliness standards, ensuring efficient housekeeping operations
Industry:
Hotels & Restaurants
Job Type:
Full time
Degree:
Diploma/Graduate in any discipline and advanced knowledge in educational programs like hospitality m