Customer Service Executive (HealthCare)

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Key Responsibilities:

Role Proficiencies:

Handle about 80-100 calls of customers on-boarded by sales team (Smile correction/ Smile straightening)
The initial call will be primarily to book delivery followed by issue resolution and query Handling on successive calls
Ensure query resolution within 24hrs and ensuring customer satisfaction by achieving delivery and service quality norms
Handle dental specific queries pertaining to our services. Overall Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required.
Tabulate and record responses from all customers on excels. Generate relevant reports from the same.
Schedule appointments for patients and coordinate with the required doctor who shall visit the patient

Experience:
0 - 5 Years
Salary:
1.5 LPA - 2.5 LPA
Diversity Candidate:
No
Location:
Andheri
Address:
4001 to 4009, A-Wing, Oberoi Garden Estates, Next to Chandivali Studio, Chandivali Andheri East, Mumbai â€“ 400072
Primary Skills:
communication
Secondary Skills:
telesales, sales
Industry:
Health/Fitness
Job Type:
Full time
Degree:
HSC