Customer Query Management (Women on Break)

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Key Responsibilities:

Looking for women with minimum 2 years of recent career break.
You will be part of our Customer Support team, managing and resolving customer queries, handling escalations, and ensuring timely closure of faults and complaints within SLAs.
This role involves providing Inbound/Outbound call and e-mail/chat support, addressing customer issues, and collaborating with the Service Desk Voice Support team to maintain operational efficiency and resolve disputes.
Education qualifications - Any graduate required.

Experience:
1 - 3 Years
Salary:
3 LPA - 4 LPA
Diversity Candidate:
Yes
Location:
Mumbai
Address:
Mumbai
Primary Skills:
Query management, Customer support, Escalations, Inbound/outbound calls, Chat/email process
Industry:
BPO/BPM
Job Type:
Full time
Degree:
Any graduate