Client Servicing Manager

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Key Responsibilities:

Act as the primary point of contact for clients and build strong, lasting relationships.
Understand client needs and objectives and liaise closely with the internal teams to deliver successful events.
Coordinate with various departments to ensure all client requirements are met.
Manage client expectations, offering solutions and alternatives where necessary.
Ensure timely and successful delivery of our solutions according to customer needs and objectives.
Prepare regular reports on account status and conduct post-event evaluations.
Identify opportunities for growth within existing client accounts.
Handle client concerns and resolve issues to maintain high levels of customer satisfaction.
Stay updated on industry trends and provide insights to clients and the team.

Role Proficiencies:

Minimum 5 years of experience in client servicing, preferably in the event management industry.
Bachelorâ€™s degree in Business Administration, Marketing, Hospitality, or related field.
Proven track record of managing and growing client relationships.
Exceptional communication and interpersonal skills.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Proficient in Microsoft Office and CRM software.

Experience:
5 - 8 Years
Salary:
6.5 LPA - 8.5 LPA
Diversity Candidate:
No
Location:
Goregaon East
Address:
Mumbai
Primary Skills:
Strong client-facing and communication skills, High level of professionalism and a service-oriented mindset, Proactive, with a keen eye for detail, Strong problem-solving ability, including metrics-driven thinking.
Secondary Skills:
Ability to work well under pressure and meet tight deadlines
Industry:
Other Industry
Job Type:
Full time
Degree:
Bachelorâ€™s degree in Business Administration, Marketing, Hospitality, or related field.