Branch Operations and Service Manager (BOSM) Maharastra

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Key Responsibilities:

Manage a team of customer service managers in charge of the inbound channel and correspondence branches.
Location in Maharastra is Amalner, Akluj, Shirur
Providing excellent customer service and promoting customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth.
Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industryâ€™s developments and apply best practices to areas of improvement.
Develop service procedures, policies and standards.
Analysing MIS, enhance productivity and maintaining accurate records and document customer service actions and discussions.
Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
Ownership of customers issues and ensure proactive resolutions of the same.
Adherence to and manage the approved budget.
Maintaining an orderly workflow according to priorities.
Regulate resources and utilize assets to achieve qualitative and quantitative targets.
Enhancing service quality and the level of customer focus in the organization.
Leverage in-house synergies through collaboration with internal stakeholders.

Role Proficiencies:

The role bearer has to focus on helping the organization to enable customers, partners and other stakeholders address their needs for proactive query resolution.
Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate
Experience: 4+ yearsâ€™ experience into Customer Service.

Experience:
4 - 10 Years
Salary:
7L LPA - 10L LPA
Diversity Candidate:
No
Location:
Amalner, Akluj, Shirur
Address:
Pune
Primary Skills:
Banking Operation, Service Manager, Query resolution,Customer service,Quality procedures,customer centricity, MIS, Cross Selling ,
Secondary Skills:
Excellent Communication,Customer Service
Industry:
BFSI Fintech & Financial Services
Job Type:
Full time
Degree:
Graduation or Post Graduate