Branch Operations and Service Manager

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Key Responsibilities:

Manage a team of customer service managers in charge of the inbound channel and correspondence branches.
Providing excellent customer service and promoting customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth.
Ownership of customers issues and ensure proactive resolutions of the same.
Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industryâ€™s developments and apply best practices to areas of improvement.
Develop service procedures, policies and standards.
Analysing MIS, enhance productivity and maintaining accurate records and document customer service actions and discussions.
Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.

Role Proficiencies:

Adherence to and manage the approved budget.
Maintaining an orderly workflow according to priorities.
Regulate resources and utilize assets to achieve qualitative and quantitative targets.
Enhancing service quality and the level of customer focus in the organization.
Leverage in-house synergies through collaboration with internal stakeholders.

Experience:
4 - 8 Years
Salary:
8 LPA - 10 LPA
Diversity Candidate:
Yes
Location:
Bayad, Bodeli, Dhrangadhra, Gondal, Kalol, Surendranagar & Una.
Address:
Gujarat
Primary Skills:
Communication, Leadership, Time management , Adaptability , Customer service
Industry:
Banking/Mortgage
Job Type:
Full time
Degree:
BA / BCom / BBA / BSc / BTech / BE or any other graduate