Branch Operation Service Manager(Rural Banking) Haryana, Punjab

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Key Responsibilities:

Manage a team of customer service managers in charge of the inbound channel and correspondence branches.
Providing excellent customer service and promoting customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth.
Ownership of customers issues and ensure proactive resolutions of the same.
Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industryâ€™s developments and apply best practices to areas of improvement.
Develop service procedures, policies and standards.
Analysing MIS, enhance productivity and maintaining accurate records and document customer service actions and discussions.
Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
Adherence to and manage the approved budget.

Role Proficiencies:

We have planned Recruitment Drive on 10th & 11th March 2025 at Chandigarh RO office
Experience: 2 to 5 yearsâ€™ experience into Customer Service.
Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate.

Experience:
4 - 10 Years
Salary:
8 LPA - 11 LPA
Diversity Candidate:
No
Location:
Haryana-Dharuhera, Gohana, Samlakha, Kaithal, Tohana, Ambala, Narnual, Punjab -Sirhind, Kharar, jagraon, Rajpura
Address:
NA
Primary Skills:
Banking Operations, Customer Service, Team handling
Secondary Skills:
Analysing MIS, enhance productivity, maintaining accurate records
Industry:
Banking/Mortgage
Job Type:
Full time
Degree:
Any Graduate