Team leader : Tele Sales : Vastrapur, Ahmedabad

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Key Responsibilities:

Motivating and inspiring the team to surpass their potential.
Improving the team and facilitating the communication among the members of team.
Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
Creating sense of ownership within the employees and resolving employee issues, if any.
Encouraging, supporting, and motivating actively oneâ€™s peer team.
Looking constantly for development as well as continuous improvement for the entire team.
Monitoring, organizing, and coaching team on a day-to-day basis.
Communicating the companyâ€™s purpose, core values, vision to the front employees.
Ensuring that the employees follow their schedules properly as designed.
Striving for new ways continually, to increase the opportunities of sales.
Handling escalated calls, complaints, questions, and queries as necessary.
Facilitating cross-functional communication within employees for improved working condition.
Creating a conducive work environment for all the call centerâ€™s employees.
Carrying out team meetings and actively participating in the monthly and weekly meetings.
Documenting general reports on each team memberâ€™s performance and targets as well as ensuring that they exceed the targets.

Role Proficiencies:

Strong knowledge of Database/MIS Management
Strong knowledge of customer care techniques and processes.
Well versed with MS Office especially MS Excel functions
Exceptional analytical and listening skills.
Ability to operate well in a call center team environment.
Familiarity with several voice-logging systems and tools.
Keenness and flexibility to work extended hours.
Natural flair for coaching, motivating, and interacting with people.
Bachelorâ€™s degree in administration, commerce, management or any related field from an accredited institution.
4 years of experience of Telesales, minimum 2 years as a Team Leader.
Knowledge of Telecalling Softwares is required.

Experience:
4 - 10 Years
Salary:
3LPA - 4.25 LPA
Diversity Candidate:
No
Location:
Vastrapur
Address:
Na
Primary Skills:
Knowledge of Telecalling Software, 4 years of exp of Tele sales, min 2 years as a Team Leader.
Secondary Skills:
Experience in call center activities, Strong knowledge of Database/MIS Management, MS Excel functions
Industry:
Banking/Mortgage
Job Type:
Full time
Degree:
Any Graduate