Manager: Client Servicing

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Key Responsibilities:

Sales Support: Collaborate with the sales team to identify opportunities for increasing account productivity and support sales strategies.
Account Analysis: Analyze each client's needs to recommend improvements that enhance service delivery and operational efficiency.
Process Improvement: Liaise with account managers, operations, and finance teams to identify gaps in current processes. Develop and implement strategic solutions that enhance productivity.
Order Processing: Take ownership of the execution of order processing and fulfillment. Ensure all orders are processed efficiently and within agreed timelines.
Reporting: Maintain accurate records and reports on order status, client feedback, and process improvements.
Continuous Improvement: Suggest and implement process changes that improve service quality and client satisfaction.
Communication: Act as the main point of contact for clients regarding order fulfillment and service-related inquiries, ensuring timely and effective communication.

Role Proficiencies:

Bachelorâ€™s degree in Business Administration, Management, or a related field.
4-6 years of experience in Client Servicing, Sales Support, or a similar role.
Strong analytical skills with the ability to interpret data and make informed decisions.
Excellent interpersonal and communication skills, capable of building effective relationships across departments.
Proficient in MS Office Suite, particularly Excel, for data analysis and reporting.
Ability to multitask and manage time effectively in a fast-paced environment.
Fluency in English and regional languages is preferred.

Experience:
4 - 6 Years
Salary:
10 LPA - 13 LPA
Diversity Candidate:
No
Location:
Thane,Mumbai
Address:
Thane
Primary Skills:
Interpersonal Skills,Problem-Solving Ability,Strategic Thinking,Time Management,
Secondary Skills:
Industry Knowledge
Industry:
Other Industry
Job Type:
Full time
Degree:
Bachelorâ€™s degree in Business Administration, Management, or a related field.