Branch Relationship Manager (Reputed Bank/Females only) Kerala

Apply Now Refer Candidate

Key Responsibilities:

As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering banks products, providing service to existing and New-To-bank customers in the branch and adding new customers through referral generation activities and customer visits.
They will be required to use their communication skills to add new customers and Cross Sell of Bank products
As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer.
BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure
BROs may also be posted as teller as per organizations requirements for processing cash transactions of customers.
BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, WhatsApp banking wherever possible.

Role Proficiencies:

Offering solutions and Cross selling Bankâ€™s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.)
Achieve Business budgets as assigned by the organization on a monthly basis consistently
Generating referrals and leads of new customers for sale of bankâ€™s products.
Promoting bankâ€™s products by taking part in marketing activities and customer visits outside the branch
Contact existing customers for bringing in more deposits and cross selling of bankâ€™s products.
Timely and accurate processing of customer transactions and requests.
Handle customer queries and provide correct solutions to ensure there are no customer complaints.
Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time.
Ensure that all audit requirements of the bank are met optimum audit rating
Complete all learning activities/ trainings conducted by the bank from time to time.
Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time

Experience:
2 - 7 Years
Salary:
2 LPA - 3 LPA
Diversity Candidate:
Yes
Location:
koothattukulam, kayamkulam, Karunagapally
Address:
NA
Primary Skills:
Branch Banking, Customer Satisfaction, selling Skills
Secondary Skills:
Negotiation Skills, Management Skills, Client Relationship, Problem Solving
Industry:
Banking/Mortgage
Job Type:
Full time
Degree:
Any Graduate