Branch Operations and Service Manager(Bank) Rural Rajasthan

Apply Now Refer Candidate

Key Responsibilities:

The role bearer has to focus on helping the organization to enable customers, partners and other
stakeholders address their needs for proactive query resolution. It entails the responsibility of providing, setting up customer service quality procedures, standards for the team and deploy strategies, best practices to achieve it.
The role bearer also has to drive of employee morale and engagement levels so that the organization is able to provide best in class service to its customers to increase customer satisfaction, loyalty and retention contributing to the larger organizational objectives of the bank.

Role Proficiencies:

Manage a team of customer service managers in charge of the inbound channel and correspondence branches.
Providing excellent customer service and promoting customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth.
Ownership of customers issues and ensure proactive resolutions of the same
Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industryâ€™s developments and apply best practices to areas of improvement.
Education Qualification: Graduation: Bachelorâ€™s in Engineering / Technology / Mathâ€™s / Commerce / Arts / Science / Biology / Business / ComputersÂ /Â Management.