Phone Banking Officer Vile Parle

Apply Now Refer Candidate
Key Responsibilities:
  • Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time,
  • Delivering service with requisite courtesy and accuracy,
  • Adhering to product and process requirements with nil errors,
  • Escalating customer issues to the right internal stakeholders,
  • Ensuring process efficiency and effectiveness,
  • Complying to service and sales guidelines
  • Achieving Call Quality targets and other key performance indicators,
  • Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc
Role Proficiencies:
  • Excellent written and oral communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic environment, Good comprehension skills, Team player with a positive attitude,
  • Knowledge about the Banking industry will be an added advantage
  • Experience:

    2 - 8 Years

  • Salary:

    3 LPA - 4.50 LPA

  • Diversity Candidate:

    No

  • Location:

    Vile parle

  • Address:

    Mumbai

  • Primary Skills:

    inbound, customer service, voice process

  • Secondary Skills:

    cross sell, upsell

  • Industry:

    Banking/Mortgage

  • Job Type:

    Full time

  • Degree:

    Graduate/Post Graduate

Insights and Advice

Empowering Women in the Banking Sector: Opportunities for Freshers and Experienced Professionals

In today's dynamic job market, the banking sector offers exciting opportunities for women a ...

Read More

Accounting and Finance Jobs for Freshers with Qween

Are you a recent graduate eager to kickstart your career in accounting and finance? Look no fur ...

Read More

Mind the Gap: Strategies for Career Progression in Male-Dominated Industries

In India, the narrative around women in the workforce is changing. We're seeing a rise in f ...

Read More

Understanding Different Interview Formats: Virtual, Panel, and Behavioral

In the dynamic world of job hunting, interviews are the gateways to career opportunities. Each ...

Read More

Looking for job opportunities? Look no further, join QWEEN and start applying for jobs. It's 100% FREE!