Phone Banking Officer Vile Parle

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Key Responsibilities:
  • Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time,
  • Delivering service with requisite courtesy and accuracy,
  • Adhering to product and process requirements with nil errors,
  • Escalating customer issues to the right internal stakeholders,
  • Ensuring process efficiency and effectiveness,
  • Complying to service and sales guidelines
  • Achieving Call Quality targets and other key performance indicators,
  • Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc
Role Proficiencies:
  • Excellent written and oral communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic environment, Good comprehension skills, Team player with a positive attitude,
  • Knowledge about the Banking industry will be an added advantage
  • Experience:

    2 - 8 Years

  • Salary:

    3 LPA - 4.50 LPA

  • Diversity Candidate:


  • Location:

    Vile parle

  • Address:


  • Primary Skills:

    inbound, customer service, voice process

  • Secondary Skills:

    cross sell, upsell

  • Industry:


  • Job Type:

    Full time

  • Degree:

    Graduate/Post Graduate

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