Phone Banking Officer Vile Parle | Qween

Phone Banking Officer Vile Parle

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Key Responsibilities:

Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time,
Delivering service with requisite courtesy and accuracy,
Adhering to product and process requirements with nil errors,
Escalating customer issues to the right internal stakeholders,
Ensuring process efficiency and effectiveness,
Complying to service and sales guidelines
Achieving Call Quality targets and other key performance indicators,
Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc

Role Proficiencies:

Excellent written and oral communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic environment, Good comprehension skills, Team player with a positive attitude,
Knowledge about the Banking industry will be anÂ addedÂ advantage

Experience:
2 - 8 Years
Salary:
3 LPA - 4.50 LPA
Diversity Candidate:
No
Location:
Vile parle
Address:
Mumbai
Primary Skills:
inbound, customer service, voice process
Secondary Skills:
cross sell, upsell
Industry:
Banking/Mortgage
Job Type:
Full time
Degree:
Graduate/Post Graduate

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