Phone Banking : Customer Service Specialist (Inbound Voice)

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Key Responsibilities:

Displaying complete onus to customers queries / problems
Delivering service with requisite courtesy and accuracy
Adhering to product and process requirements, with nil errors
Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scoresEscalating customer issues to the right internal stakeholders
Ensure process efficiency and effectiveness by
Complying to service and sales guidelines
Achieving Call Quality targets
Cross-sell / upsell set products like
Resolving customer queries at the first instance of contact, with minimum call handling time
Loans and mortgages

Role Proficiencies:

2- 5 years relevant role in voice customer service
shifts as in days/noon/night. It will be rotational
Fresher with Postgraduates/Engineering Graduates, and Graduates with 2+ year of experience
Good communication skills in both English and local language
This role is rotational shift and week offs 24/7 rotational shifts
Ability to handle pressure and meet deadlines
Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department
Excellent lead generation and conversion skill