Phone Banking : Customer Service Specialist (Inbound Voice)

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Key Responsibilities:
  • Displaying complete onus to customers queries / problems
  • Delivering service with requisite courtesy and accuracy
  • Adhering to product and process requirements, with nil errors
  • Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scoresEscalating customer issues to the right internal stakeholders
  • Ensure process efficiency and effectiveness by
  • Complying to service and sales guidelines
  • Achieving Call Quality targets
  • Cross-sell / upsell set products like
  • Resolving customer queries at the first instance of contact, with minimum call handling time
  • Loans and mortgages
Role Proficiencies:
  • 2- 5 years relevant role in voice customer service
  • shifts as in days/noon/night. It will be rotational
  • Fresher with Postgraduates/Engineering Graduates, and Graduates with 2+ year of experience
  • Good communication skills in both English and local language
  • This role is rotational shift and week offs 24/7 rotational shifts
  • Ability to handle pressure and meet deadlines
  • Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department
  • Excellent lead generation and conversion skill
  • Experience:

    2 - 10 Years

  • Salary:

    4 LPA - 4.2

  • Diversity Candidate:


  • Location:


  • Address:


  • Primary Skills:

    Cross Selling, Up Selling, Customer Satisficaton

  • Secondary Skills:

    Inbound Call, Voice Process, Lead Generation

  • Industry:


  • Job Type:

    Full time

  • Degree:

    Any Graduate

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