Lobby Manager | Mumbai

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Key Responsibilities:
  • Manages employees, organizes and directs activities, maximizes branch profitability, provides high level of quality customer service, and has overall daily operational responsibility for the performance of a full-service branch.
  • Recruits, selects, trains, motivates, and develops assigned staff; completes and conducts performance appraisals; acts as final authority for issue resolution at branch level.
  • Oversees organization of branch sales, operations and service processes and procedures to maximize customer service, staff productivity, and operational efficiencies.
  • Calls on prospective and existing customers to develop professional relationships; solicits new business.
  • Monitor and oversee all lobby service procedures and transactions (overrides, audits, balancing, bait money; approve checks, review large items, ensure banking center operations specialist/vault limits are within policy, etc.)
  • Resolve escalated customer complaints/issues promptly and effectively.
  • Act as the Branch Security Coordinator responsible for overall branch security and adherence to policy and procedures.
  • Responsible for Business Online Services. Ensuring proper completion of necessary documentation and providing documentation to the corresponding department.
  • Create and maintain schedules for lobby service personnel, including opening and closing officer schedules. Ensuring timekeeping system is current with updated schedules. Ensuring schedules are communicated to lobby service personal and officers in a timely manner.
  • Maintain working knowledge of all of the Bank’s products, services, and service charges.
  • Conducts regular staff meetings to effectively communicate compliance with all Bank policy and procedures. Will communicate any updates to lobby service personnel, as necessary.
  • Performs other related duties as necessary or as assigned
  • Complies with federal and state regulations and all established bank policies and procedures.
Role Proficiencies:
  • Experience of 5 Star Hotel
  • Females Preferred
  • Excellent verbal and written communications skills.
  • Experience:

    5 - 10 Years

  • Salary:

    5 LPA - 6 LPA

  • Diversity Candidate:

    Yes

  • Location:

    Colaba

  • Address:

    Mumbai

  • Primary Skills:

    Lobby Manager, Recruitment, Training, Calling, Lobby services, Branch Security, timekeeping, bank work

  • Secondary Skills:

    Communication Skills, 5 Star Experience

  • Industry:

    Other Industry

  • Job Type:

    Full time

  • Degree:

    Any Graduate, Post Graduate

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