Phone Banking Assistant / Deputy Manager

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Key Responsibilities:

Displaying complete onus to customers queries / problems.
Delivering service with requisite courtesy and accuracy.
Adhering to product and process requirements, with nil errors.
Escalating customer issues to the right internal stakeholders.
Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores.

Role Proficiencies:

Good communication skills in both English and local language.
Proficiency in systems related to Banking transactions and services.
Excellent lead generation and conversion skill.
Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.

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