General Manager Process Training

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Key Responsibilities:

Have to lead and train the team of trainees
Provide process training in international market like US AND UK
Work with the Vertical leads in providing inputs on development areas for projects initiated. Provide real time support to teams working on projects. Should be knowledgeable on the business/process. Should have good communication skills and would be interacting with internal stakeholders and to some extent with the end clients
Should have analytical ability and ability to understand the business impact of nos.
Should be able to manage multiple teams / clients and multiple locations
In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements
Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration. Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives
Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function
Maintain vertical hygiene by ensuring reports, data and documents are in place
Promote behavioral training programs and promote the programs in order to ensure maximum participation.
Should have worked on various training methodologies and have knowledge on Instructional designing
Should be aware of tools like Flash player, Captivate and videos etc.
Should have done Market Research & analysis on training models and know what is happening in the training industry
Should have worked on Innovative projects on transformation for training
Knowledge of various digital tools & Instructional designingÂ preferred

Role Proficiencies:

Team leader of 40 to 50 trainees
Must be excillient with international clients
Must be proficient with process training
Should have done Market Research & analysis on training models
Should be aware of tools like Flash player, Captivate and videos etc
Promote standardization by creating SOPs across CIS training â€“ Standardization
Should be able to manage multiple teams / clients and multiple locations
In depth understanding of training metrics and impact to business metric

Experience:
15 - 20 Years
Salary:
40LPA - 48LPA
Diversity Candidate:
Yes
Location:
Gurgaon
Address:
Gurgaon
Primary Skills:
Process Training, Team Leading of trainers, operation process, exposure in international Market i.e. UK/USA
Secondary Skills:
Experience in BFSI, Travel, Insurance, Healthcare sector
Industry:
BPO/BPM
Job Type:
Full time
Degree:
Graduate