General Manager Process Training

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Key Responsibilities:
  • Have to lead and train the team of trainees
  • Provide process training in international market like US AND UK
  • Work with the Vertical leads in providing inputs on development areas for projects initiated. Provide real time support to teams working on projects. Should be knowledgeable on the business/process. Should have good communication skills and would be interacting with internal stakeholders and to some extent with the end clients
  • Should have analytical ability and ability to understand the business impact of nos.
  • Should be able to manage multiple teams / clients and multiple locations
  • In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements
  • Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration. Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives
  • Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function
  • Maintain vertical hygiene by ensuring reports, data and documents are in place
  • Promote behavioral training programs and promote the programs in order to ensure maximum participation.
  • Should have worked on various training methodologies and have knowledge on Instructional designing
  • Should be aware of tools like Flash player, Captivate and videos etc.
  • Should have done Market Research & analysis on training models and know what is happening in the training industry
  • Should have worked on Innovative projects on transformation for training
  • Knowledge of various digital tools & Instructional designing preferred
Role Proficiencies:
  • Team leader of 40 to 50 trainees
  • Must be excillient with international clients
  • Must be proficient with process training
  • Should have done Market Research & analysis on training models
  • Should be aware of tools like Flash player, Captivate and videos etc
  • Promote standardization by creating SOPs across CIS training – Standardization
  • Should be able to manage multiple teams / clients and multiple locations
  • In depth understanding of training metrics and impact to business metric
  • Experience:

    15 - 20 Years

  • Salary:

    40LPA - 48LPA

  • Diversity Candidate:

    Yes

  • Location:

    Gurgaon

  • Address:

    Gurgaon

  • Primary Skills:

    Process Training, Team Leading of trainers, operation process, exposure in international Market i.e. UK/USA

  • Secondary Skills:

    Experience in BFSI, Travel, Insurance, Healthcare sector

  • Industry:

    BPO/BPM

  • Job Type:

    Full time

  • Degree:

    Graduate

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