Branch Relationship Head

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Key Responsibilities:

Effectively manage a team Premium RMs (i.e. Burgundy, Priority & NRI) and ensure that they meet the organizational goals of liability book growth, fee income and portfolio quality metrics
Building and maintaining strong relationships with high-value customers, including individuals, businesses, and corporate clients, to understand their financial needs and offer appropriate banking solutions
Supervising and guiding the branch relationship team, which may include relationship managers and support staff. Providing leadership, training, and mentoring to ensure the team performs optimally and meets their objectives
Providing expert financial advice and guidance to customers on investment opportunities, asset allocation, insurance, loans, and other financial products based on their individual needs and risk tolerance.
Ensuring excellent customer service delivery by resolving customer queries, complaints, and issues promptly and efficiently. Striving to exceed customer expectations to enhance customer satisfaction and loyalty.
Analyzing the branch's performance and preparing reports for higher management. Tracking key performance indicators (KPIs) and implementing strategies to improve business metrics and overall branch performance.
Collaborating with other departments within the bank, such as operations, credit, and marketing, to streamline processes, improve service delivery, and foster a cohesive working environment.
Increase the liability book size of NTB and ETB customers mapped to the reporting RMs.

Role Proficiencies:

Graduation/ Post Graduation from a recognized university
Minimum 8-9 years in a relevant role/ BFSI sector
Good communication (both verbal and written) skill in both English and the local language
Ability to manage complex client situations
Ability to coach and mentor others
Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

Experience:
9 - 16 Years
Salary:
10 LPA - 18 LPA
Diversity Candidate:
No
Location:
Bengaluru
Address:
Bengaluru
Primary Skills:
Financial Knowledge, Customer Service, CASA, Portfolio Management, Wealth Management
Secondary Skills:
Sales and Cross-Selling, Teamwork and Collaboration
Industry:
Banking/Mortgage
Job Type:
Full time
Degree:
Any Graduate