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Sr. Operations and Program Manager

World's most customer centric e-commerce company is looking for Senior Operations Program Manager to lead operational launches for scaling up its Virtual Customer Service (VCS) Operations in India.
 
Job Description:
  • Structure VCS India Operations Program for SDS.
  • Launch innovative support models and locations to cater to the businesses and languages supported by SDS
  • Collaborate with multiple stakeholders across WW SDS, CS India, WWCP, IT, HR, Training functions to deliver on setting up SDS Operations in VCS across multiple locations in India.
  • Travel Across India locations – 25% of the time
  • Monitor the overall progress: anticipating risks, resolving issues and initiating corrective action as appropriate.
  • Basic qualifications:
  • Bachelor’s degree
  • 3+ years Project/Program Management experience
  • Experience in Last Mile Delivery or Customer Service Operations
  • Excellent written, oral communication and Interpersonal skills; and the ability to build trust and partnerships with key stakeholders in a global setup and across teams and levels.
  • Ability to manage multiple timelines and commitments, working independently in ambiguous scenarios.
 
Preferred Qualifications:
  • Advanced degree (MS, MA, MBA) from an accredited university
  • Program and Project Management proficiency across multi-site locations
  • Process improvement experience via DMAIC, Six Sigma, Kaizens and use of LEAN tools
  • PMP Training and Certification
  • Certifications or experience in Six Sigma Projects
  • Strong change management and influence skills; ability to negotiate and communicate across all levels of the organization.
  • Demonstrated skills leading and influencing global business partners.
  • Experience in leading, or working with, Virtual Customer Service Operations teams.
  • Qualification:

    Advanced degree (MS, MA, MBA) from an accredited university. 3+ years Project/Program Management exp

  • Job Type:

    full_time

  • Salary:

    As per industry standard

  • Location:

    Hyderabad, Hyderabad, - Hyderabad , Telangana , India

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