Amazon Virtual Customer Service Associate
Role: Virtual Customer Service Associate (English / Hindi speaking)
Job Type: Contract (1 month)
Location: Uttar Pradesh
Salary Range: INR 14000 per month to INR 18000 per month
What motivates you? Working in a vibrant team? Making people smile every day? If so, we would love for you to become part of the Amazon team based virtual in Uttar Pradesh. We need you to help us provide world-class customer service and be able to work 9 hours to match when our customers need us most.
So, what will you do as a Customer Service Associate?
You will act as the first point of contact for our customers by answering their queries through phone, chat or email. You will support our customers with their orders, product queries, payment issues, account updates, website education or problems they may be having. If you are a people person and can deliver great customer service, this role is for you.
No previous contact center experience necessary, as we will provide an initial 2-week training. As this training is imperative for setting you up for assisting our customers, no holidays can be taken during this time.
What skills will you need?
- 1) Minimum education qualification is 10+2 Pass.
- 2) Excellent English communication skills (written and verbal)
What are the job requirements?
- 1) Flexible with Day/Night Shifts and rotational week offs
- 2) Minimum 20 Mbps wired internet connection at home
- 3) Active individual bank account, PAN card and E-Aadhaar card
- 4) Flexible to support multiple skill sets (Voice & Non-voice) irrespective of the original skill
- 5) For all regular students, would need an approval from college principal on work permit
What will your working week look like?
In order to ensure that we match customer demand, we’ll schedule your work based on a variety of shift patterns between Monday and Sunday from 7am to 9pm, for a contract period of 1 months. Expect to be working 5 days a week on average during this time.
What are the benefits?
INR 14000 per month to INR 18000 per month (PF & Professional Tax Included) + Allowances.
In addition, we offer the following benefits:
- 1) Zeta Meal Card - INR 1100/month
- 2) Internet Allowance (Only work from home) – up to INR 1250
- 3) End of Contract Bonus – INR 1250
if this role sounds like it’s for you, then fill the form to start the application process!
You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.
If successful, we will contact you for the next steps!