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Virtual Customer Service Associate - Bangalore


This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Job Description                                                                                                                                                               
Customer Service Associate- VCS- India:
Virtual Customer Service (VCS) - It is a ‘Work from Home’ model for India CS. VCS associates are expected to work from a home location approved by the client for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality. 
You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience.

Knowledge & Skills Required
Desired skills:

  • Action oriented, self-disciplined and organized
  • Effective time management skills and ability to prioritize work time to ensure productivity and      department standards
  • Ability to communicate clearly with both internal and external customers
  • Good comprehension skills - ability to clearly understand and address customer issues appropriately
  • Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
  • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
  • Good typing skills

Preferred Criteria:

  • Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
  • Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
  • Should ensure ‘Work-like’ environment with no disturbance during the work hours.

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus, Problem Solving Skills


Preferred Candidate
Gender - Female

Age - 20-45

Work Break – Minimum 6 months

Minimum qualification – 12th Pass with good communication skills

Additional Requirements

· Comfortable with Salary Range: 2 LPA to 3.4 LPA

· Flexible with 24/7 shift (Day/Night Shifts) and rotational week offs

· Got Minimum 20Mbps wired internet connection at home

· Have Active individual bank account, PAN card and E-Aadhaar card


Additional benefits for Candidates

· Zeta Meal Card 

· Health insurance benefit

· Night Shift Allowance 

· Overtime Allowance as per company policy

· Internet Allowance (Only work from home) 


  • Qualification:

    Minimum 12th Pass, Any graduate/ PG is eligible to apply

  • Job Type:


  • Salary:

    2 lpa to 3.4 lpa

  • Location:

    Bangalore,Bangalore, - India

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