To be the most preferred networking platform for women to help
them cooperate & collaborate

**Work from home until the pandemic subsides**  **Post Pandemic work from office resumes from the Mumbai office**

Role & Responsibilities:

·         Identify and resolve technical issues promptly and successfully (TAT 5 minutes).

·         Answer technical and service questions about the product.

·         Ownership for the team mission to create a 5-Star experience for every customer.

Requirements: Immediate joining required or max 15 days Notice Period

Key Skills:

·         Understanding Operating Systems like Windows 7,8,10 and MacOS.

·         Troubleshooting Network and Internet Issues for Clients

·         Fixing Software and Drivers on Client Systems

·         Understanding of Settings and Control Panel Options.

·         Fixing Issues in Device Manager and External Devices.

·         Understanding Latest Privacy Settings and Access Control in Devices.

·         Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.

·         Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.

·         Adept at technology to troubleshoot and ensure smooth online class experience.

·         Active listening skills, patience and detail obsession to maintain call logs.

Qualifications

·         Graduate in Computer Science/IT or strong passion for devise and software tech debugging

·         Min. 1-3 years relevant experience (BPO/IT)

Working hours

·         4PM – 1 AM

·         6 days working with 1 Weekday Off (Saturday/Sunday Working)