Vendor Manager (Global) (Female Candidates ONLY)

Experience - 14 to 18 years

Location - Hyderabad

CTC - 40 to 50 LPA

 

 

Key Responsibilities:

. Develop and maintain strong working relationships with stakeholders at every level in the company and with Customer Service vendors to identify, analyze and solve problems
· Participating in contact center procurement activities including vendor strategy, business requirement scoping, location assessments, request for proposal administration, and pricing and contract negotiation
· Effective management and delivery across all aspects of Customer Service operations, with focus on a high level of customer obsession
· Demonstrate a management style that encourages participation and ownership, along with a continuous focus on action, customer satisfaction, support personnel satisfaction and financial management
· Ensure compliance to Company's security standards and develop business continuity plans
· Project Manager new implementations
· Conduct all business with the highest ethical and professional standards

 

Basic Qualifications:

 

· Bachelor’s degree required; MBA or graduate degree preferred
· 7+ years of managing call centers on a global scale, preferable in an outsourced environment
· An entrepreneur; you act and make decisions like an owner
· Strong planning and organizational skills as well as attention to detail
· Strong communication, reading comprehension, and writing skills
· Ability to handle multiple priorities and to meet deadlines in stressful situations
· Strong technical and analytical aptitude
· Demonstrated track record of conceptualizing and deploying new support models and/or customer engagement strategies
· Significant domestic and international travel required (roughly 25%)
· Fluent communication in English is required. The ability to speak at least one Indian language is a big plus

· COPC Coordinator Certification and Lean/Six Sigma experience are preferred

  • Degree:

    Any Graduate

  • Job Type:

    Remote

  • Salary:

    4000000 - 5000000 P.A.

  • Location:

    Anywhere from India

  • Industry:

    Retail & E-commerce

  • Primary Skills:

    international vendor management, call center management, outsourcing management

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