Tech Support Executive

Experience - 1 to 3 years

Location - Andheri, Mumbai (only Mumbai candidates)

CTC - 4 to 6 LPA

 

 

About the role:

 

Experience:

 

The ideal candidate will have previous experience as an Tech Support Executive with a focus on KRAs and KPI’s.

● Experience in providing customer service support

● Proficiency in English

● Working knowledge of customer service software, databases, and tools

● Strong client-facing and communication skills

● Knowledge and experience in business, supervision, and management.

● Knowledge of support and customer success processes of a software organization

● Outstanding interpersonal relationship building and employee coaching and development skills.

● Management experience in a team-oriented workplace is preferred.

● Hands on experience in gathering information & creating reports

● Demonstrated ability to lead and develop department and department staff members.

 

 

Roles & Responsibilities:

 

● Work with the team to provide best in class customer support

● Create a track KPI’s and provide feedback to employees

● Resource planning

● Escalation management

● Client interaction which includes follow-ups, issue resolution,

● Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.

● Coordination with internal teams

● Monitoring & managing CRM tool

 

Qualifications:

 

● 1 to 3 years of experience in a similar role

● B.Com./B.Sc.-IT/B.C.A. or any graduate degree

 

  • Degree:

    Any Graduate

  • Job Type:

    Full time

  • Salary:

    400000 - 600000 P.A.

  • Location:

    Mumbai, Maharashtra

  • Industry:

    Consulting

  • Primary Skills:

    crm, customer service software, customer service support, databases

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