Experience - 4 to 8 years

Location - Jaipur

CTC - upto 15 LPA

Expertise and Experience:

• 4-8 years of experience
• Handled production support preferable on net banking/ mobile banking
• Should have strong analytical and problem-solving ability.
• Engage with vendor and internal BSG/Product teams/ IT operation team
• Should be proactive with a zeal to learn and have an inquisitive attitude.
• Understanding the importance of adherence to processes and defined service levels would be important.
• Should be flexible to learn and move around technologies.
• Good verbal/written communication skills
• Should have good in analytical skills and hands-on in Log level analysis
• Flexible enough to adjust to changes in work, technology, team, etc.
• Should have a perfectionist approach to strive zero- defects in system.
• Provide L2 support and do analysis of day to day production issues and troubleshooting of issues to find out the RCA
• Handle UAT/SIT environment

Skills & Competencies:

• Strategic mindset to work independently, drive support and report updates to leadership.
• Ability to get the User Acceptance Testing done with defined use cases
• Knowledge of Oracle database / SQL / PL-SQL is must
• Knowledge in API understanding is preferable
• Knowledge of SDLC concepts.
• Understanding of Java /Application server like WebLogic.