About the Role
The Contact Center Specialist is responsible for analyzing, planning, designing and developing quality based Contact Center applications based on the client technology platform. This person must have quality communication and technical skills and be able to work in a team environment to insure quality support to Client business units.
The position requires extensive experience in contact center operations, contact center technologies and contact center strategies. The candidate must also possess experience in software development, deployment and maintenance. Management of cross-functional teams as well as departments is required.
This position will add business value by delivering contact center solutions, through a team of technology professionals, which efficiently use our current environment and take advantage of new technologies to build highly utilized and effective applications.
The position requires working knowledge of contact center technologies with an emphasis on Avaya solutions. This includes the analysis, design, development, testing, installation, and maintenance of systems and acting as interface with contact center business partners for day to day support as well as execution of projects to improve and evolve the contact center operations.
Projects utilize a variety of hardware and software technologies and may include new code construction, modifications to existing modules, and/or package implementation.
BE/ B.Tech / Graduate
Experience with Avaya Framework and Avaya IVR tools such as Orchestrator Design, Eclipse Framework, Computer Telephony Interfaces and Nuance Speech Platform
BE / B.Tech / Graduate
1500000 - 2500000 P.A.
BFSI Fintech & Financial Services
avaya, IVR Developer
Avaya Aura Voice, Avaya Infrastructure, Avaya Voice Portal, Contact Center Applications, Contact Center Specialist, CRM, CTI Platform, Dialer, IVR, IVR applications, WFM
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