Customer Service Associate, International Voice – Pune, India

Experience - 0 to 3 years (freshers can also apply)

Location - Pune

CTC - 320000 to 384800 PA

 

Additional Benefits Offered Excluding the package:

•Zeta Meal Card - INR 1100/month i.e. INR 13200/- PA

•Internet Allowance - INR 1250/month i.e. INR 15000/- PA

•Health insurance benefits up to INR 5.0 Lacs

•Night Shift Allowance - INR 150/shift

•Overtime Allowance as per business requirement.

•Desktop will be provided by company. 5-day working week with 2 consecutive days off. (The off days change based on business requirement)

 

Important/ Mandatory Note -:

•Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.

•Night Shift is mandatory as the team works 24x7.

•To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.

•Test is not compatible on mobile phone.

•Post receiving the link the assessment has to be completed within 24 hrs.

•It is mandatory to have excellent English communication skill of International Voice standard to be eligible for this voice role.

 

Job Description:

A Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all company customers.  This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills Required

Communication Skills:
• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills – ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customers issues without distraction to resolution
• Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Computer Knowledge/Skills:
• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates understanding of the Internet, company website, and competitor websites
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media
• Ability to successfully adapt to changes in the work environment

Customer Focus:
• Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:
• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.

Qualifications Required
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

  • Degree:

    Any Graduate

  • Job Type:

    Full time

  • Salary:

    320000 - 384800 P.A.

  • Location:

    Pune, Maharashtra

  • Industry:

    Retail & E-commerce

  • Primary Skills:

    Excellent english ,excellent communication skills,voice process,bpo ,international voice process, telecalling, Customer service

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