Virtual Customer Service Associate

Testimonial for Virtual Assistant role from Priya Mishra


About the company

An American multinational technology company that focuses on e-commerce, is looking to hire Virtual Customer Support Associates. It is the responsibility of the associates to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that they can deliver their best in terms of productivity and quality.

Please apply only if you're currently residing in mentioned cities : Bhopal, Chandigarh, Coimbatore, Hyderabad, Indore, Jaipur, Kolkata, Lucknow, Mangalore, Noida, and Pune.

Your current residence and the address mentioned in your id proof must be the same.

Job description

  • Login as per your shift.
  • Handling contacts and leads
  • Be in touch with team managers for team meetings
  • Associates can reach out to company Process Helpline for any process policy related queries

Functional abilities

  • Ability to utilize a variety of software tools to navigate customer accounts.
  • Excellent communications skills (Written and verbal). Good comprehension & composition skills
  • Maintain regular and reliable attendance, including the daily schedule as assigned.
  • Flexible with the working schedule; may be expected to work during weekends, holidays, and events.
  • Need to have a dedicated private, ergonomic workspace (Desk & a Chair) that is free from disturbance.
  • Must have internet connection with a bandwidth of 10 Mbps or higher connected through LAN cable.
  • Qualification - Must be 10+2

Hiring and onboarding process

  • Applicants should have identity proof - PAN card (mandatory) + any other government issued identity card.
  • Applicants should have documents pertaining to educational qualification(s) + previous work experience(s).

Compensation & Benefits

  • Fixed monthly salary - 15000+ as per experience
  • PF of basic salary
  • Internet allowance
  • Food coupons
  • Medical + Life + Accident insurance
  • Dedicated laptop/desktop + VPN tokens + Headset
MOST IMPORTANTLY DO NOT FORGET TO MENTION IN REFERENCE AS "AGENCY" AND AGENCY CODE AS "QWEEN"

THIS IS YOUR FIRST STEP TO FAST-TRACK YOUR APPLICATION FOR VCSA - WORK FROM HOME OPPORTUNITY.







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