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Concierge/Customer - Executive (India Evening Shift)

**Work from home until the pandemic subsides**  **Post Pandemic work from office resumes from the Mumbai office**

Role & Responsibilities:

·         Identify and resolve technical issues promptly and successfully (TAT 5 minutes).

·         Answer technical and service questions about the product.

·         Ownership for the team mission to create a 5-Star experience for every customer.

Requirements: Immediate joining required or max 15 days Notice Period

Key Skills:

·         Understanding Operating Systems like Windows 7,8,10 and MacOS.

·         Troubleshooting Network and Internet Issues for Clients

·         Fixing Software and Drivers on Client Systems

·         Understanding of Settings and Control Panel Options.

·         Fixing Issues in Device Manager and External Devices.

·         Understanding Latest Privacy Settings and Access Control in Devices.

·         Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.

·         Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.

·         Adept at technology to troubleshoot and ensure smooth online class experience.

·         Active listening skills, patience and detail obsession to maintain call logs.

Qualifications

·         Graduate in Computer Science/IT or strong passion for devise and software tech debugging

·         Min. 1-3 years relevant experience (BPO/IT)

Working hours

·         4PM – 1 AM

·         6 days working with 1 Weekday Off (Saturday/Sunday Working)

  • Qualification:

    Graduate - Any

  • Job Type:

    full_time

  • Salary:

    4 - 6 LPA

  • Location:

    Mumbai, Mumbai, - Mumbai , Maharashtra , India

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