This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Customer Service Associate- VCS- India:
Virtual Customer Service (VCS) - It is a ‘Work from Home’ model for India CS. VCS associates are expected to work from a home location approved by the client for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience.
Knowledge & Skills Required
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus, Problem Solving Skills
Gender - Female
Age - 20-45
Work Break – Minimum 6 months
Minimum qualification – 12th Pass with good communication skills
· Comfortable with Salary Range: 2 LPA to 3.4 LPA
· Flexible with 24/7 shift (Day/Night Shifts) and rotational week offs
· Got Minimum 20Mbps wired internet connection at home
· Have Active individual bank account, PAN card and E-Aadhaar card
Additional benefits for Candidates
· Zeta Meal Card
· Health insurance benefit
· Night Shift Allowance
· Overtime Allowance as per company policy
· Internet Allowance (Only work from home)
Minimum 12th Pass, Any graduate/ PG is eligible to apply
2 lpa to 3.4 lpa
Bangalore, Bangalore, - India