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Virtual Customer Service Associate (English + Malayalam / English + Tamil)

 

An American multinational technology company that focuses on e-commerce, is looking to hire Customer Support Associates.

Location - Coimbatore (Candidates from entire Tamil Nadu can apply but should be within the boundaries)

Profile - VCS Work from home

Process - Voice

Shifts - Rotational shift & rotational week off

CTC - 1,90,000 TO 2,28,500 lpa

Experience : Both Fresher & Experience applicable.

Language - English + Malayalam / English + Tamil  proficient candidate only

Hiring and onboarding process:

1) The applicant should be able to join Immediately.
2) Applicants should have identity proof - E ADHAAR CARD (mandatory) + any other government-issued identity card.
3) Applicants should have documents pertaining to educational qualification(s) + previous work experience(s).
4) Dedicated laptop/desktop + Headset

Job description:

1) Login as per your shift, handling contacts and leads, be in touch with team managers for team meetings
2) Excellent customer service & communication skills (Written & Verbal), including maintaining focus on the customer issue in a fast-paced environment.
3) Flexible with the working schedule; may be expected to work overtime, weekends, holidays and events

Pre-requisites:

1) Candidate with relevant work experience and freshers can apply for the Voice Process.
2) Should be flexible to work for cross-function like Chat/ Email & India Phone etc.
3) Age minimum 18yrs and Education qualification minimum 10+2 pass.
4) Candidate should be comfortable to the Clients hiring prerequisites like night shift, rotational shifts, rotational week offs, calling profile and Salary range.
5) Candidate sources should have adequate infrastructure to give assessments like laptops/desktops. Webcam, Headphone and 20 mbps+ internet connectivity.
6) Candidates should be looking for an immediate job and are willing to complete the assessment immediately within 24 hrs of sharing the assessment link.
7) The candidate needs to submit an E-Aadhaar card, Pan card, Internet proof and other important documents once the candidate clears the evaluation. (E-Aadhar card is the one which is downloaded from UIDAI website, scan copy of physical Aadhar card or any other form will not be accepted)
8) The shortlisted applicant has to have a permanent/ current address within city limits
9) Candidates should have an adequate workspace to work from home.

Most importantly While taking the assessment do not forget to mention in reference as "AGENCY" and Agency Code as "QWEEN". This will help your profile get shortlisted sooner.

Kindly fill the form to fastrack your application- https://forms.gle/xTQ5ouuBobMG5F8F6

  • Qualification:

    Minimum Qualification 10+2/Graduate

  • Job Type:

    full_time

  • Salary:

    INR 15,500/- to INR 19,000/- per month

  • Location:

    Coimbatore, Coimbatore, - Coimbatore , Tamil Nadu , India

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