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CEC Officer - Outbound - Credit Card

We have an opening for a CEC Officer – Outbound - Credit Cards as Assitant Manager, with a leading Bank in the Indian Private Sector Thane, with an experience of a minimum of 6 months.

 

Job Role

  • Calling customers for various service and sales related campaigns – related to Credit Cards
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks
  • Cross-selling of various bank products
  • Attaining Targets on sales conversions and cross-selling
  • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues

 

Job Description

  • Graduate
  • At least 1-2 years’ experience with 6 months which should be in customer service role - Understanding of call center industry an advantage
  • Excellent communication skills – Verbal & Written
  • Flair for Sales
  • Flexible to get scattered 8 Week Offs in a month with a 9hours shift
  • Good listening skills and strong communication abilities.
  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
  • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
  • Laptop, mobile Nokia phone to receive calls, paying WiFI monthly will be provided, secluded noise-free corner without disturbance or family members moving back and forth needs to be available.
  • Compensation same as WFO
  • Proof of residence formal address proof in the candidates’ name or his/ her parent's name since RCU is mandatory.
  • Qualification:

    Graduation

  • Job Type:

    full_time

  • Salary:

    2.14 LPA to 2.5 LPA

  • Location:

    Thane, Thane, - Mumbai , Maharashtra , India

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